General terms of use and conditions

Q: Can I tow with a Hertz car?

A: No. Towing is a violation of the rental agreement and is not permitted under any circumstances.

Q: What happens if I drop the car at a different location other than indicated?

A: When you change the return location a higher rate may apply. Please contact your local Hertz Reservations Office for details.

Q: What is the policy on off-road driving?

A: Hertz vehicles, including 4-wheel drives, are to be operated only on regularly maintained roads. Off-road use is in violation of the rental agreement.

Q: Can I remove the seats from the vehicle?

A: No, you are not allowed to remove any of the seats of the car.

Q: What happens if I return the car late?

A: There is a 29 minute grace period. After the grace period has expired a full day’s charge will apply.

Q: What if I have a problem with the car?

A: If you should have the misfortune to suffer a breakdown, you should immediately contact ELPA road assistance on 10400 (available 24/7). You must also contact your Hertz rental office.

Q: What if I have an accident?

A: You should contact the police immediately, and then contact the renting location and advise them on the situation.

Q: May I travel abroad with the vehicle I have rented and what are the relevant formalities?

A: You will need a written approval and the issue of a green card from us. 

Q: If I accept the CDW or the SCDW am I covered for any loss that may arise?

A: No, there are exceptions for damages which are not covered by any insurance. Such cases are single damages to the lower part of the vehicle, wheels and tires. Also not covered are damages due to driving on an improper road surface, towing another vehicle, transfer of explosives, rallying, etc. 

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